Capture facts, protect evidence and move management follow-up forward without relying on memory.
- For
- Venue Managers, Duty Managers, Operations Managers
- Includes
- Reporting sequence, Fact-capture prompts, Privacy and follow-up principles
- Updated
Safety comes first
The reporting tool never replaces emergency response, venue escalation or statutory obligations. Deal with the immediate situation first.
Capture facts while they are fresh
Record who, what, where and when. Separate observations from assumptions and document the action taken at the time.
Ask consistent questions
Use the same required checks for every report, including manager notification, emergency services, onsite records and evidence.
Protect sensitive information
Limit access to people with a legitimate operational need. Use private evidence links and avoid copying details into general messages.
Close the loop
Assign a status, internal notes and follow-up actions. A submitted report is the beginning of the management workflow, not the end.
This guide does not replace emergency procedures, legal advice, licence obligations, workplace policies or mandatory reporting requirements.
